The Disputes Department

I had a vendor contact me the other day for payment of some old invoices. As a matter of fact, they were threatening account suspension among other nasty things. I was able to forward five months of email correspondence showing how they were in the wrong and woefully inept at fixing their errors.

Shortly thereafter I received an email stating that the matter had been referred to their Disputes Department.

Disputes Department? Really? You mean you actually have people in your organization permanently employed to clean up your messes?

If your company has a Disputes Department, you either have incompetent/unempowered employees or very broken processes.

Or disdain for your customers.